Service desk employee De Hypotheker Associatie (DHA)

Your work environment

Blauwtrust Groep consists of the parent company Blauwtrust Groep (BTG) and its subsidiary entities De Hypotheker Associatie (DHA), Quion Groep, Conneqt Mortgage Distribution and Dutch Mortgage Portfolio Management (DMPM). Together they serve the entire Dutch mortgage chain from consumers to funders. With over 30 years of experience, the group has built a solid position in the Dutch mortgage market by providing various stakeholders such as consumers, intermediaries and investors with its high-quality products and services.

Working for Blauwtrust Groep and specifically for this position means making an impact. Making impact through the knowledge you bring, but also through the setting in which you come to work. With the arrival of a private equity shareholder, a growth is underway with the accompanying strategy in which you may participate.

IT Blauwtrust Groep operates as a Shared Service Center on development and management of architecture, infrastructure and all applications that fall under the heading of "non-core" systems. In addition, IT Blauwtrust Groep facilitates on data management and reporting for lenders and other entities.

As a service desk employee, you will report to the workspace team lead and be part of the workspace DHA team within the IT infrastructure and cybersecurity department.

What will you perform?

As a service desk employee DHA you will help your colleagues in De Hypotheker branches and at the head office to get back to work quickly! Most of the reported issues of your colleagues who call you can be solved immediately yourself. We strive to solve 85% of them on the phone or at the service desk. This is where your technical knowledge of hardware, platforms, workplace tools and the Office365 environment comes in handy. Time after time, you find the best solutions and your colleagues are satisfied with how you helped them in the process. Initially, you will focus on De Hypotheker.  Problems and questions can range from workstation, internet connection, Office 365 and printing/scanning related issues.

What might day look like for you?

First thing in the morning, you check to see if all branches are online.  You call the branch whose dashboard indicated that they may not have an internet connection. After speaking to your colleague at the branch, fortunately it turns out not to be the case. You tell your colleagues from the network team that an unjustified report has been received, so they can prevent it from happening again.

The phone rings, the desktop icons are all gone. You take a quick look at your colleague's PC, on the screen you see that there appears to be a worldwide Microsoft outage, the calls pour in. After a few calls, the impact is clear. The tape is recorded so that colleagues who call are immediately told that there is a general malfunction. You think proactively about a possible workaround and, in coordination with your team lead, you take care of communication via the intranet about that workaround.

A branch employee calls to say the laptop is broken. Over the phone and remote assist, you perform an initial assessment. You determine that the laptop cannot be repaired remotely and ensure that a replacement laptop is sent to the branch the same day so that the employee can return to work the next day.

What do you need for this position?

As a service desk employee you combine your critical and independent view with a proactive "hands-on" mentality. Blauwtrust Groep is growing and therefore on the move, you fit into such a work environment. You think in solutions and you know what, when and how to delegate. You are a solid interlocutor, you can connect, prioritize and shift gears quickly. You know how to turn analysis into reports. You know how to inform and connect your stakeholders. You are a team player who knows how to strike the right chord with a change mentality.

Furthermore

• You have at least a completed MBO IT education;
• You have at least 2 years of experience as a service desk employee or a similar position as a help desk employee or IT support employee;
• You have knowledge of service desk management tools (ITIL);
• You have good knowledge of IT environments, applications, systems Windows office applications (outlook, word, excel, teams, sharepoint) including microsoft365;
• You have knowledge of office hardware such as laptops, desktops, printers and cell phones.

What do we offer you?

Blauwtrust Groep is looking for real top performers in their profession. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and development opportunities. You will also receive a complete and attractive benefits package, including:

• A gross salary between €2.548 and €3.639 based on 40 hours per week & 200 vacation hours;
• Favorable pension plan, a bicycle plan and the possibility to buy and sell vacation days;
• A mobility budget;
• Numerous training and education opportunities for breadth and height development;
• Flexible working options including working partly from home;
• A centrally located modern office on the edge of Rotterdam and in Capelle aan den IJssel with good accessibility by public transport and ample parking. Our office is close to metro station Rotterdam Kralingse Zoom and the A16 motorway.

Are you curious and want to hear more?

Are you the person we are looking for for this position? Then email your CV with motivation to rachelle.vanderkemp@quion.com. Questions? You can contact Rachelle by phone at 06 15 62 30 25.

Would you like to know more about the content of the position? Please contact Sander Boll at sander.boll@blauwtrust.com.